Computer help
Computer troubleshooting in Brussels: PC, Mac and remote support
Slow computer, viruses, Windows that won't start or a new computer to set up? Our technicians fix your software problems in store or remotely, without you having to go anywhere.
What we fix
The most common software problems
On laptops, desktops and Macs of all brands.
Slow PC
A computer that takes minutes to start doesn't necessarily need replacing.
- Removing unnecessary programs
- Optimising start-up
- Advice: SSD or extra RAM if needed
Viruses and adware
Suspicious pop-ups, hijacked browser, ads everywhere.
- Removing viruses and malware
- Cleaning up your browser
- Installing a reliable antivirus
Windows or macOS problems
Blue screen, system that won't start or stuck updates.
- System repair
- Clean reinstall of Windows or macOS
- Recovering your files before reinstalling
New computer
Save time: we handle the set-up.
- Configuration and updates
- Transferring your photos, documents and emails
- Installing your software
Backups and files
Never lose your memories or documents again.
- Setting up automatic backups
- Cloud: iCloud, OneDrive, Google Drive
- Recovering deleted files where possible
Software and peripherals
Everything that gets in your way day to day.
- Printer and scanner
- Office, email, accounts
- Drivers and updates
Remote support
We fix it without you leaving home
For a software problem, a Wi-Fix technician can take control of your computer remotely, with your permission, using the free RustDesk software.
Contact us
Call us or message us on WhatsApp to describe the problem. We give you the price and agree on a time.
Download RustDesk
At the agreed time, download RustDesk from its official website and open it (Windows, macOS or Linux).
Give us your code
Tell us the ID and password shown by RustDesk, by phone or on WhatsApp.
We get to work
You see everything the technician does on your screen and you can end the connection at any time.
Remote support is for software problems. For a hardware fault (screen, keyboard, battery, motherboard), visit one of our shops.
⚠️ Security: Wi-Fix will never call you out of the blue to take control of your computer. Never give your RustDesk code to someone who contacts you unprompted.
In store
A hardware fault? Drop in, no appointment needed
Broken screen, keyboard, battery, overheating or a computer that won't turn on: our technicians repair hardware too, with prices shown online.
FAQ
Frequently asked questions about computer troubleshooting
How much does computer troubleshooting cost?
The price depends on the problem: we give it to you before any work, in store, by phone or on WhatsApp. Nothing is done without your approval.
Is remote support safe?
Yes. You stay in control: you see everything the technician does and can stop the connection at any time. The code changes every session. Only give it to a Wi-Fix technician you contacted yourself.
Do I need to install anything for remote support?
You just download RustDesk, free software, from its official website. It works on Windows, macOS and Linux.
Will I lose my files?
No: before reinstalling Windows or macOS we back up your files where possible, and we always warn you before anything risky.
Do you work on Macs too?
Yes, on Macs as well as PCs: slowness, updates, macOS reinstall, data transfer and software.
Can you come to my home?
Yes, in Brussels, for home set-up and troubleshooting (Wi-Fi, printer, TV, new computer). See our Home visits page.
Our shops