Repair by post
Send your device by post, anywhere in Belgium
No Wi-Fix shop near you? Get your smartphone, console or controller repaired by post with GLS: return shipping costs €9.80.
1
Request your quote and pay online
Choose your device and the repair, then the “GLS parcel shipping” option. Return shipping is included.
2
Drop your parcel at a GLS ParcelShop
Create your prepaid label on our GLS portal and drop your well-packed device at the nearest pick-up point.
3
Get your repaired device back
We repair it in our Neder-Over-Heembeek workshop and send it back to your home, with our 365-day warranty.
Living in France, the Netherlands or elsewhere? Call us on 02 897 34 13: you send us your parcel with the carrier of your choice and the return is charged at cost.
Frequently asked questions about mail-in repair
How much does mail-in repair cost?
Return shipping with GLS costs €9.80 anywhere in Belgium. It is added to the repair price, which you see online before paying.
How should I pack my device?
Back up your data, remove the case, SIM card and memory card, then place the device in a sturdy box with bubble wrap. Include your name and phone number.
Where do I drop off my parcel?
Create your prepaid label on our GLS portal, then drop the parcel at the GLS ParcelShop or pick-up point of your choice. It arrives at our workshop in Neder-Over-Heembeek.
How long does the repair take?
We let you know as soon as your device arrives. Most repairs are quick; micro-soldering usually takes a week. We send the device back as soon as it has been tested.
Is my repair guaranteed?
Yes, just like in store: 365-day warranty (6 months on batteries), excluding a new drop or liquid damage.
I live outside Belgium, what should I do?
Contact us first by phone or WhatsApp. Send your parcel with the carrier of your choice to Wi-Fix Vekemans, Rue François Vekemans 119, 1120 Brussels; the return shipping is charged at cost.