ARTICLE 1 – PURPOSE AND SCOPE
§ 1.1. These General Terms and Conditions of Sale and Service (hereinafter the “T&Cs”) set out the terms and conditions under which Wi-Fix (hereinafter “the Provider”) supplies its electronic device repair services and sells products and accessories to its customers (hereinafter “the Customer”).
§ 1.2. Any order for products, any device dropped off for diagnosis or repair, and more generally any business relationship with the Provider, implies the Customer’s full and unreserved acceptance of these T&Cs, which prevail over any other conflicting document unless expressly waived in writing by the Provider.
ARTICLE 2 – ORDERS, QUOTES AND PRICING
§ 2.1. Repair services
Before any technical work, an estimated quote is drawn up and submitted to the Customer. The Customer’s acceptance of this quote, whether express (signature, written agreement) or tacit (dropping off the device after seeing the prices), constitutes a firm and final repair order.
The prices on the initial quote may be revised if, during the work, additional damage or hidden defects are found that could not be detected during the initial diagnosis. In that case, the Provider will inform the Customer and the work will be suspended pending their agreement to the new amount.
§ 2.2. Sale of products
Products and accessories are sold at the prices in force on the day the order is placed, as displayed on the Provider’s premises or website. Prices are stated in euros, including all taxes.
ARTICLE 3 – PERFORMANCE OF THE WORK AND SPARE PARTS
§ 3.1. By dropping off the device at the Provider’s premises, the Customer authorises the Provider to carry out any technical diagnosis needed to draw up the quote or carry out the repair.
§ 3.2. In carrying out its work, and to ensure the best value for money, the Provider reserves the right to use, in addition to new parts, refurbished spare parts or parts of quality equivalent to the original, which the Customer expressly accepts.
ARTICLE 4 – APPLICABLE WARRANTIES
§ 4.1. Commercial warranty on repairs
The Provider grants a commercial warranty of twelve (12) months on the work carried out. This warranty covers only the replaced parts and the labour associated with the original work.
§ 4.2. Warranty exclusions
Expressly excluded from any commercial warranty is damage resulting from:
a) Abnormal or improper use, or use not in line with the device manufacturer’s specifications;
b) External causes after the work (drop, impact, pressure, exposure to extreme temperatures);
c) Corrosion or any contact with liquids, whatever the origin;
d) Work on the device by an unauthorised third party or by the Customer after the repair carried out by the Provider.
§ 4.3. Legal warranty on new products
Independently of any commercial warranty, new devices and accessories sold by the Provider benefit from the two (2) year legal warranty of conformity, in accordance with the legal provisions in force.
ARTICLE 5 – LIABILITY AND PERSONAL DATA
§ 5.1. Limitation of liability
The Provider undertakes to use all necessary means to perform the services properly. However, it cannot be held liable for malfunctions or faults occurring on the device that are not directly and exclusively related to the technical work carried out.
§ 5.2. Data backup (essential clause)
It is the Customer’s sole responsibility, before dropping off their device for repair or diagnosis, to make a complete backup of all data, files and software it contains.
The Customer acknowledges having been informed that technical work may result in the partial or total loss of data. Consequently, the Provider accepts no liability for any loss, alteration or corruption of data stored on the device entrusted to it.
ARTICLE 6 – COLLECTION OF DEVICES AND UNCOLLECTED DEVICES
§ 6.1. The Customer must collect their device as soon as possible after being notified (by phone call, text message or email) that it is ready after repair, or following a refused quote.
§ 6.2. If the device is not collected within thirty (30) calendar days of the first notification, it will be considered abandoned by the Customer. After this period, the Provider may freely dispose of the device, in particular by recycling or destroying it, without the Customer being entitled to any compensation.
ARTICLE 7 – GOVERNING LAW AND JURISDICTION
§ 7.1. These T&Cs and the transactions arising from them are governed by Belgian law.
§ 7.2. For any dispute concerning the validity, interpretation, performance or termination of these terms, and failing prior amicable agreement, the courts of the judicial district of Brussels have exclusive jurisdiction, notwithstanding multiple defendants or third-party claims.