Privacy policy

Last updated: 8 November 2026

This privacy policy explains how Wi-Fix (hereinafter “Wi-Fix”, “we”) collects, uses and protects the personal data of its customers, visitors to the wi-fix.be website and users of its tools, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.

ARTICLE 1 – Data controller

The data controller is Wi-Fix, who can be contacted:

• by email: info [at] wi-fix.be
• by phone: 02 897 34 13
• in its shops: Rue François Vekemans 119, 1120 Brussels – Rue Edith Cavell 3, 1180 Uccle – Chaussée de Charleroi 205, 1060 Saint-Gilles

ARTICLE 2 – Data collected

Depending on your relationship with us, we may process the following data:

• Identification and contact data: surname, first name, phone number, email address, postal address (for delivery).
• Data about your device and the repair: brand, model, serial number or IMEI, description of the fault, quote, condition of the device, repair history, unlock code if you choose to give it to us for testing.
• Order and payment data: products or services purchased, amounts, payment method, invoices. We do not store full bank card numbers: payments are processed by our payment providers.
• Booking and form data: information entered in the website’s booking, quote or contact forms.
• Browsing data: IP address, browser type, pages viewed, cookies (see Article 7).
• Customer reviews: public reviews posted on our Google Business Profile pages (author’s display name, rating, text and date of the review).

Wi-Fix does not access the content of your device (photos, messages, files) beyond what is strictly necessary for diagnosis and for checking that it works properly after the repair. We recommend backing up your data before dropping off your device (see our Terms and conditions, § 5.2).

ARTICLE 3 – Purposes and legal bases

• Performance of the contract (Art. 6.1.b GDPR): drawing up a quote, carrying out the repair, letting you know when your device is ready (call, text message, email or WhatsApp), processing your orders, managing the warranty and after-sales service.
• Legal obligations (Art. 6.1.c GDPR): invoicing, accounting and tax obligations.
• Legitimate interest (Art. 6.1.f GDPR): website security, fraud prevention, improving our services, monitoring and responding to customer reviews on Google, internal statistics.
• Consent (Art. 6.1.a GDPR): non-essential cookies and, where applicable, sending commercial offers. You can withdraw your consent at any time.

ARTICLE 4 – Data from Google services

To monitor the reviews posted on its shops’ Google pages, Wi-Fix uses an internal tool connected to its own accounts via the Google Business Profile API. The data obtained in this way (business listings and public reviews) is used solely for this monitoring: it is not sold, not shared with third parties and not used for advertising. Its use complies with the Google API Services User Data Policy, including the Limited Use requirements.

ARTICLE 5 – Recipients of the data

Your data is only accessible to the Wi-Fix staff who need it for their work. It may be shared with our processors, strictly to the extent necessary:

• hosting of the website and tools (web host, point-of-sale and repair management software);
• payment and delivery providers;
• communication tools (email, text messages, WhatsApp);
• Google (Google Business Profile, Google Maps, visitor statistics);
• our accountant and public authorities where required by law.

We never sell your personal data.

ARTICLE 6 – Transfers outside the European Union

Some providers (for example Google or Meta/WhatsApp) may process data outside the European Economic Area. These transfers are covered by appropriate safeguards within the meaning of the GDPR (adequacy decision, in particular the EU–US Data Privacy Framework, or the European Commission’s standard contractual clauses).

ARTICLE 7 – Cookies

The wi-fix.be website uses cookies that are strictly necessary for it to work (basket, security, preferences) and, with your consent, cookies for audience measurement or third-party content (maps, videos, social networks). You can set your browser to refuse or delete cookies at any time; some features of the website may then no longer work properly.

ARTICLE 8 – Retention period

• Repair records and customer data: for the duration of the business relationship and then 3 years after the last repair (including the warranty and after-sales period).
• Invoices and accounting records: 7 years, in accordance with Belgian law.
• Contact form messages: no more than 1 year after the last exchange.
• Browsing data and cookies: no more than 13 months.
• Uncollected devices: see Article 6 of our Terms and conditions.

ARTICLE 9 – Security

Wi-Fix implements appropriate technical and organisational measures (restricted, password-protected access, HTTPS connection, backups) to protect your data against loss, unauthorised access, disclosure or alteration.

ARTICLE 10 – Your rights

Under the GDPR, you have the following rights: the right of access, rectification, erasure, restriction of processing, portability and objection, as well as the right to withdraw your consent at any time.

To exercise these rights, write to us at info [at] wi-fix.be or visit one of our shops. We may ask you to prove your identity. We reply within one month.

If you believe your rights have not been respected, you can lodge a complaint with the Data Protection Authority (DPA): Rue de la Presse 35, 1000 Brussels – www.dataprotectionauthority.be.

ARTICLE 11 – Changes

Wi-Fix may change this policy at any time, in particular to keep up with changes in legislation or in its services. The date of the last update is shown at the top of this page.